Overview
At Groangey, we want you to be completely satisfied with your beauty product purchase. Our return and refund policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging with all seals intact.

Non-Returnable Items
Due to hygiene and product safety reasons, the following items cannot be returned:
• Opened or used beauty products
• Individual false eyelashes and lash clusters
• Nail sets and press-on nails
• Makeup tools and applicators
• Products with broken seals or damaged packaging
• Sale items or promotional products
• Gift cards

Proof of Purchase
To process any return, we require a valid receipt or order confirmation.

Refunds
Once we receive and inspect your return, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.

Sale Items
Only regularly priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged during shipping. For exchange requests, email us at service@groangey.online and ship your item to:
Groangey LLC
200 Barrett St
Monroe, GA 30655

Shipping Returns
You are responsible for return shipping costs. These costs are non-refundable. For your protection, we recommend using a trackable shipping service.

Need Help?
Contact us at service@groangey.online for any questions regarding returns and refunds.